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Product Safety and Quality Policy

We will continually improve our organisation and products by providing customer-specified quality, safe, and authentic packaging materials in the most presentable manner. We operate in a safe and hygienic factory, incorporating new technologies and systems while utilising adequate resources. By complying with legal requirements, environmental protection, and ethical conduct, we are a personally responsible and sustainable organisation.

CORPORATE SOCIAL RESPONSIBILITY
POLICY STATEMENT

We believe in creating value for all its stakeholders through quality products, consistent growth, and CSR initiatives. It is committed to nation-building, which is reflected in its CSR policy. We try to empower rural women by giving them employment in our facility. The initiatives are also working to improve the quality of the employed community through capacity-building initiatives and sustenance in income. In addition to this, the company is undertaking environmental, health and safety, and quality upgrade programmes within the facility through the implementation of the Integrated management system.

Environmental Quality, Health, and Safety

Imex recognises a shared responsibility to protect our planet. Although our facilities and operations have a small ecological footprint, we reduce the environmental impact of our business through preservation, conservation, and waste reduction practices.

Equal Employment Opportunity

It is the policy of Imex to protect the employment rights of qualified applicants and employees regardless of an Individual's race, colour, sex, age, religion, national origin, genetics, sexual orientation, gender identity or expression, disability, and/or other protected categories under applicable laws.

Code of Business Conduct and Ethics

Our Code of Conduct provides mechanisms to prevent dishonest or unethical conduct and fosters a culture of honesty and accountability. This policy outlines the responsibilities of our employees, including ensuring that our suppliers are aware of their obligation to conduct themselves in a legal and ethical way.

Claim Policy

While we continuously strive to manufacture our products precisely as per the customer’s specifications and to the highest quality standards, we acknowledge there are possibilities for mistakes due to the nature of the industry and the reliance on labour skills and their comprehension of the client's requirements.

We do appreciate that you, as our valued customer, adhere to strict standards set by your own clientele. In doing so, you may occasionally provide a quick solution or even an instant claim or credit. This is essentially a commercial risk faced by the distribution industry. However, we are committed to standing behind our products and addressing any issues within the following parameters:

In the event of any defect resulting from a factor that was specifically mentioned in the specification and on which there was no misunderstanding, if one of our employees made a mistake that resulted in the specification not being followed, or if a bag fails due to shoddy workmanship, we would be responsible for paying the claim on the bag. The claim would be determined using the following methodology:

  1. The claim will be limited to the quantity of defective bags.

  2. You may attempt local repair at our expense, provided the cost does not exceed 50% of the f.o.b. value of the bag.

  3. If repair costs exceed the above limit, bags will be shipped to our company for repair at our cost.

  4. The incidental costs related to collecting or segregating bags or any other cost at your client's end will not be covered by us.

  5. We will not be responsible for any claim related to late deliveries caused by infrastructural deliveries or shipping company delays. Additionally, normal delays of up to 2 weeks in our factory will not be liable for any claims.

  6. Claims will not be accepted for delays caused by unclear specifications, printing, or any other delayed clarification.

  7. We will not be liable for claims related to risky purchases made by you due to delivery delays or quality reasons.

  8. We would not be liable for any third-party claims raised by your clients on you for whatsoever reasons. Thus, we would not be liable for any consequential losses arising out of our supplies to you or to your client.

  9. If a bag is deemed unusable by our fault and is accepted by us, we may sell the bags to another party, and in such cases, you may claim up to 25% of the f.o.b. value of the bag, which is the difference between the bag cost and salvage value.

  10. In certain situations where an immediate solution is required, the bag will have to be air-freighted. In such a situation, airfreighting the bags may be considered, but the cost of airfreight will be your responsibility.

  11. Claims will not be entertained for minor issues in the bag that arise due to confusion in specifications or language.